Thank you for choosing AssetNest – Investments & Finance .We strive to provide excellent service and satisfaction to our valued clients. However, we understand that circumstances may arise where you may require a refund for our services. This refund policy outlines the guidelines and procedures for obtaining a refund from AssetNest – Investments & Finance. Please read this policy carefully before making any investment decisions.

1. Refund Eligibility:

1.1. Our refund policy applies to the services provided by AssetNest – Investments & Finance and is subject to the terms and conditions set forth herein.

1.2. Refunds are applicable for the following situations:

a) Unauthorized or duplicate transactions.
b) Failure to provide the agreed-upon investment services.
c) Technical or operational errors resulting in an incorrect investment action or transaction.
d) Termination of the client-investment firm relationship, subject to the terms outlined in the client agreement.

1.3. Refunds are not applicable in the following situations:

a) Losses incurred due to market fluctuations or investments not meeting the expected returns.
b) Any losses arising from the client’s actions or decisions.
c) Late or delayed transactions due to circumstances beyond our control, such as network issues or third-party payment gateways.

2. Refund Request Process:

2.1. To initiate a refund request, please contact our customer support team via email. The contact details can be found on our website.

2.2. When contacting our customer support team, please provide the following information:

a) Your name and contact details.
b) Description of the issue or reason for the refund request.
c) Relevant supporting documentation, if applicable, such as transaction receipts or account statements.

2.3. Our customer support team will review your refund request within 05 business days and notify you of the outcome. Additional information or documentation may be requested during the review process.

3. Refund Disbursement:

3.1. Approved refunds will be processed promptly and disbursed through the original payment method used for the transaction. Please note that the time taken for the refund to reflect in your account may vary depending on the payment provider and your financial institution.

3.2. If the original payment method is no longer valid or available, alternative arrangements will be made on a case-by-case basis.

4. Refund Policy Changes:

4.1. AssetNest – Investments & Finance reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about any updates.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at contact@assetnestvision.com. We will be happy to assist you and address any queries you may have.

Note: This refund policy is a general guideline and does not override any specific terms or agreements you may have with AssetNest – Investments & Finance.